Shipping Policy
We process orders within 48 hours. Once the order is processed, tracking information will be available online within 3 days. This means your shipment information will be available for online tracking within 1-5 days.
For the United States, Canada, Australia, United Kingdom, Germany, France, Poland, Italy, Spain, Netherlands, Belgium, Portugal, Ireland, Switzerland, Austria, Sweden, and Mexico, 99% of our shipments are handled by YHT and can be tracked on 17track.net. The shipping time is 5-14 business days.
For other countries, 95% of our shipments are handled by TopYou and China Post. The shipping time is 8-18 business days.
How long does it take for delivery?
Europe (most countries): 8-13 business days (including Netherlands, Belgium, Luxembourg, Denmark, France, Italy, Spain, Austria, Finland, Northern Ireland, Ireland, Portugal, Sweden, Czech Republic, Poland, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia)
USA: 5-9 business days
Germany: 6-13 business days
UK: 6-13 business days
Singapore: 4-8 business days
Malaysia, Taiwan, Thailand, South Korea: 4-9 business days
Canada: 6-12 business days
Australia: 7-13 business days
Philippines: 6-14 business days
Hong Kong, Macau: 3 business days
Vietnam, Cambodia: 7-13 business days
UAE: 6-15 business days
Which countries do you ship to? We ship internationally. We currently ship to the following countries and are working to expand our coverage. If your destination is not on the list, feel free to email support@imaxcasehub.com.
Countries we ship to: Australia, Austria, Andorra, Belgium, Brazil, Canada, Croatia, Czech Republic, Colombia, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Georgia, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Qatar, Russia, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, United Arab Emirates, Ukraine, Vietnam, Yemen.
What should I do if my shipment is damaged or missing? If you encounter this issue, please contact our customer support team at support@imaxcasehub.com for assistance. We will investigate the issue and it may take up to 5 business days.
What should I do if I received the wrong or missing item? Please contact our customer support team at support@imaxcasehub.com and provide photographic evidence of your claim.
Do I need to pay customs duties or import fees? Depending on the country we ship to, you may have additional import charges upon delivery. You are responsible for these additional charges. Please contact your local customs office for more details.
Due to the strict customs inspection period from August to November, our delivery time may be 1-2 days slower than usual
For the United States, Canada, Australia, United Kingdom, Germany, France, Poland, Italy, Spain, Netherlands, Belgium, Portugal, Ireland, Switzerland, Austria, Sweden, and Mexico, 99% of our shipments are handled by YHT and can be tracked on 17track.net. The shipping time is 5-14 business days.
For other countries, 95% of our shipments are handled by TopYou and China Post. The shipping time is 8-18 business days.
How long does it take for delivery?
Europe (most countries): 8-13 business days (including Netherlands, Belgium, Luxembourg, Denmark, France, Italy, Spain, Austria, Finland, Northern Ireland, Ireland, Portugal, Sweden, Czech Republic, Poland, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia)
USA: 5-9 business days
Germany: 6-13 business days
UK: 6-13 business days
Singapore: 4-8 business days
Malaysia, Taiwan, Thailand, South Korea: 4-9 business days
Canada: 6-12 business days
Australia: 7-13 business days
Philippines: 6-14 business days
Hong Kong, Macau: 3 business days
Vietnam, Cambodia: 7-13 business days
UAE: 6-15 business days
Which countries do you ship to? We ship internationally. We currently ship to the following countries and are working to expand our coverage. If your destination is not on the list, feel free to email support@imaxcasehub.com.
Countries we ship to: Australia, Austria, Andorra, Belgium, Brazil, Canada, Croatia, Czech Republic, Colombia, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Georgia, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Qatar, Russia, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, United Arab Emirates, Ukraine, Vietnam, Yemen.
What should I do if my shipment is damaged or missing? If you encounter this issue, please contact our customer support team at support@imaxcasehub.com for assistance. We will investigate the issue and it may take up to 5 business days.
What should I do if I received the wrong or missing item? Please contact our customer support team at support@imaxcasehub.com and provide photographic evidence of your claim.
Do I need to pay customs duties or import fees? Depending on the country we ship to, you may have additional import charges upon delivery. You are responsible for these additional charges. Please contact your local customs office for more details.
Due to the strict customs inspection period from August to November, our delivery time may be 1-2 days slower than usual